Championing Team Connection: A Manager’s Role

16min | Credits: n/a

This course equips managers and leaders with practical strategies to actively support, engage, and empower their teams. Participants will learn how to recognize and encourage employee contributions, foster open communication, and create an environment where all staff feel valued and included. Through real-world scenarios and actionable tools, leaders will discover how to build trust, nurture team connections, and drive organizational success by championing staff engagement and support across teams.

Audience: Banking managers and people leaders (branch, operations, risk/compliance, lending, call center, corporate)

Learning Objectives:
By the end of the course learners will be able to:

• Demonstrate communication techniques that encourage open dialogue during 1:1s, meetings, and informal team interactions.
• Analyze common communication breakdowns and select manager responses that increase clarity, voice, and psychological safety.
• Evaluate leadership behaviors that impact trust—positively or negatively—based on principles of consistency, transparency, and follow‑through
• Identify behaviors, actions, and outcomes that represent meaningful employee contributions within banking workflows.
• Apply a structured approach to recognizing contributions using specific, timely, and fair practices.
• Implement predictable routines and team practices that strengthen connection across roles, schedules, and locations.
• Create a short‑term action plan (1–2 weeks) incorporating at least two connection‑building behaviors introduced in the course.

This course is part of the ABA Frontline Compliance program.