Engaging Effectively with Co-Workers: Communication & Collaboration

35min | Credits: n/a

This course will equip all bank employees with practical strategies for engaging, communicating, and collaborating respectfully in the workplace. It will cover how to interact across teams, resolve misunderstandings, and foster a positive, supportive, and collaborative environment through effective communication and teamwork.

Audience: All bank employees

Learning Objectives:
By the end of the course learners will be able to:

• Explain how respectful, inclusive communication builds trust and performance in banking teams.
• Identify what “professional manners” look like in daily interactions, including inclusive language and accessibility.
• Reflect on where inclusive language appears in your daily work.

This course is part of the ABA Frontline Compliance program.