Mitigating Unfairness in Banking

25min | Credits: n/a

This course will help banking employees understand how preconceived notions can affect decision making, identify common ways these notions affect workplace interactions and customer service, recognize the impact they have and develop practical strategies to mitigate unfairness. Learners will also learn techniques to promote fairness in everyday banking operations.

Audience: All banking professionals

Learning Objectives:

• Define the types of bias that affect decision-making
• Identify common biases that impact workplace interactions and customer service
• Describe the impact of bias on employee morale and customer trust
• Examine how unchecked bias undermines organizational effectiveness
• Develop practical strategies for mitigating bias
• Apply techniques to promote fairness in everyday banking operations

This course is part of the ABA Frontline Compliance program.